Politique de remboursement
REFUND POLICY
Last Updated: July 2026
At Nexorasilky, customer satisfaction is important to us. We strive to provide high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, this Refund Policy explains the conditions under which returns, refunds, replacements and cancellations may be accepted.
By placing an order through our Website, you agree to the terms of this Refund Policy.
1. RETURN ELIGIBILITY
You may request a return within 14 calendar days after receiving your order.
To qualify for a return, the product must:
- be unused;
- be unworn;
- be unwashed;
- be in its original condition;
- include all original packaging, accessories and tags whenever reasonably possible;
- not show signs of misuse, damage or excessive handling.
Returns requested after the applicable return period may not be accepted unless required by applicable law.
2. HOW TO REQUEST A RETURN
Before returning any product, you must contact our Customer Support Team.
Customer Support Email:
Your return request should include:
- your order number;
- your full name;
- the email address used for the purchase;
- a description of the issue;
- photographs of the product if it is damaged, defective or incorrect.
Returns sent without prior authorization may be refused.
3. RETURN ADDRESS
Because we work with multiple fulfillment partners and suppliers located in different countries, we do not maintain a single universal return address.
Once your return request has been reviewed and approved, our Customer Support Team will provide you with the appropriate return address based on your specific order.
Please do not return any product to the business registration address of TREDONA LLC unless expressly instructed to do so.
4. RETURN SHIPPING COSTS
Unless otherwise required by applicable law or unless the return results from our error, customers are responsible for all return shipping costs.
Original shipping charges are generally non-refundable.
We strongly recommend using a trackable shipping service when returning products.
We are not responsible for returned packages lost or damaged during transit.
5. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive:
- a damaged product;
- a defective product;
- an incorrect item;
- or an item missing components,
please contact us within 7 calendar days after delivery.
Supporting photographs or videos may be requested to facilitate our investigation.
Depending on the circumstances, we may:
- replace the product;
- provide a partial refund;
- provide a full refund;
- or offer another appropriate solution at our discretion and in accordance with applicable consumer protection laws.
6. NON-RETURNABLE ITEMS
For health, hygiene, safety or legal reasons, certain products may not be eligible for return once opened or used, including where applicable:
- personal care products that have been opened after delivery;
- intimate apparel or hygiene-sensitive products where a hygiene seal has been removed;
- customized or personalized items;
- gift cards;
- products expressly identified as non-returnable on the product page;
- any other products excluded from return under applicable law.
7. REFUNDS
Once your returned product has been received and inspected, we will notify you of the outcome of your refund request.
If approved, refunds will be processed using the original payment method whenever possible.
Depending on your payment provider or financial institution, refunds may take several business days to appear in your account.
We are not responsible for delays caused by banks, payment providers or card issuers.
8. PARTIAL REFUNDS
In certain circumstances, only a partial refund may be granted, including but not limited to:
- products showing signs of use beyond what is necessary for inspection;
- products returned with missing accessories or components;
- products damaged after delivery due to customer handling;
- incomplete returns.
Any partial refund decision will be communicated to the customer together with the reasons supporting that decision.
9. ORDER CANCELLATIONS
Orders may be cancelled only before they have entered the fulfillment or shipping process.
Once an order has been processed, packed or shipped, cancellation may no longer be possible.
If cancellation is approved before shipment, a full refund will be issued.
10. EXCHANGES
We replace products only if they are:
- defective;
- damaged during transit;
- or incorrectly supplied.
Exchange requests are subject to product availability.
If the requested replacement is unavailable, we may instead issue a refund or offer another appropriate solution.
11. REFUSED DELIVERIES
If a customer refuses delivery without a valid legal reason, fails to collect a parcel or provides an incorrect delivery address, any refund may be reduced by applicable return shipping costs, carrier fees, customs charges or other expenses incurred.
12. CHARGEBACKS
Customers are encouraged to contact our Customer Support Team before initiating a payment dispute or chargeback.
Fraudulent or abusive chargebacks may result in the suspension of future purchases and may be contested using the documentation relating to the order.
Nothing in this section limits the customer's legal right to dispute unauthorized payment transactions.
13. CUSTOMER RESPONSIBILITIES
Customers are responsible for:
- carefully reviewing product descriptions before purchasing;
- providing accurate shipping information;
- inspecting products promptly after delivery;
- following return instructions provided by Customer Support.
Failure to comply with these responsibilities may affect eligibility for a refund or return.
14. YOUR STATUTORY RIGHTS
Nothing contained in this Refund Policy limits or excludes any mandatory consumer rights granted under applicable laws in your country or jurisdiction.
Where local consumer protection laws provide greater rights than those described in this Policy, those mandatory rights shall prevail.
15. CONTACT US
If you have any questions regarding this Refund Policy, please contact us:
TREDONA LLC
Website:
Customer Support:
Legal Department:
Business Address:
8206 Louisiana Blvd NE
Ste A #6785
Albuquerque, NM 87113
United States.