Politique d’expédition
SHIPPING POLICY
Last Updated: July 2026
At Nexorasilky, we are committed to providing reliable international shipping services and ensuring that your order reaches you as quickly and safely as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
By placing an order through our Website, you agree to the terms outlined in this Shipping Policy.
1. SHIPPING DESTINATIONS
We proudly offer international shipping to customers in many countries around the world.
However, shipping availability may vary depending on:
- local regulations;
- carrier restrictions;
- customs requirements;
- geopolitical events;
- supplier availability;
- or operational limitations.
If we are unable to ship to your location after your order has been placed, we will notify you promptly and provide an appropriate solution, including a refund where applicable.
2. ORDER PROCESSING
Orders are normally processed within 1 to 2 business days after payment has been successfully authorized.
During periods of high demand, promotional events or holidays, processing times may be slightly longer.
Orders are processed only on business days and do not include weekends or public holidays.
If additional verification is required for security purposes, processing may be delayed.
3. SHIPPING TIMES
Estimated delivery times generally range between:
4 to 12 business days
These delivery estimates begin once your order has been dispatched and may vary depending on:
- destination country;
- customs clearance;
- carrier performance;
- weather conditions;
- local transportation networks;
- public holidays;
- other circumstances beyond our control.
Delivery estimates are provided in good faith but are not guaranteed.
4. SHIPPING CARRIERS
To ensure efficient worldwide delivery, our products may be shipped using one or more internationally recognized carriers, including but not limited to:
- DHL
- UPS
- FedEx
- USPS
- YunExpress
- 4PX Express
- Cainiao
- Local postal operators
- Other logistics providers selected by our fulfillment partners.
The carrier used for your shipment depends on product availability, warehouse location and destination country.
5. ORDER TRACKING
Whenever tracking is available, customers will receive a shipping confirmation email containing their tracking number.
Tracking information may require 24 to 72 hours to become active after shipment.
Customers may monitor their shipment using the carrier's official tracking system.
If you experience any issue with tracking information, please contact our Customer Support Team.
6. MULTIPLE SHIPMENTS
Because certain orders may contain products supplied from different warehouses or fulfillment centers, your order may arrive in multiple separate shipments.
In such cases:
- different tracking numbers may be provided;
- products may arrive on different dates;
- no additional shipping charges will apply unless clearly indicated during checkout.
7. CUSTOMS, IMPORT DUTIES AND TAXES
International shipments may be subject to:
- customs duties;
- import taxes;
- VAT;
- GST;
- brokerage fees;
- or other governmental charges imposed by the destination country.
Unless expressly stated otherwise, these charges are the sole responsibility of the customer.
Nexorasilky has no control over customs authorities and cannot predict or guarantee the amount of any applicable fees.
8. SHIPPING DELAYS
Occasionally, deliveries may experience delays caused by circumstances beyond our reasonable control, including:
- customs inspections;
- severe weather conditions;
- transportation disruptions;
- carrier operational delays;
- natural disasters;
- strikes;
- public emergencies;
- supplier delays;
- force majeure events.
Such delays do not automatically entitle customers to compensation unless required by applicable law.
9. INCORRECT SHIPPING INFORMATION
Customers are solely responsible for ensuring that all shipping information provided during checkout is complete and accurate.
If incorrect or incomplete information results in:
- delayed delivery;
- failed delivery;
- returned shipments;
- additional shipping charges;
we shall not be held responsible for any resulting losses or expenses.
If the order has not yet been dispatched, customers should contact us immediately to request any necessary corrections.
10. LOST PACKAGES
If your tracking information indicates that your package has been lost during transit, please contact our Customer Support Team as soon as possible.
We will work with the shipping carrier and our fulfillment partners to investigate the situation.
Depending on the outcome of the investigation, we may:
- send a replacement;
- issue a refund;
- or provide another appropriate resolution.
11. DELIVERED BUT NOT RECEIVED
If the carrier marks your order as delivered but you have not received it, we recommend that you:
- verify the shipping address;
- check with household members or neighbors;
- inspect any secure delivery locations;
- contact the shipping carrier directly.
If the package cannot be located, please contact us promptly so that we may assist in investigating the matter.
12. REFUSED OR UNCLAIMED SHIPMENTS
Orders refused by the customer or left unclaimed may be returned to the fulfillment center where possible.
Any refund issued in such circumstances may be reduced by:
- return shipping costs;
- customs charges;
- carrier fees;
- administrative expenses.
13. FORCE MAJEURE
We shall not be liable for delays or failures in delivery resulting from events beyond our reasonable control, including but not limited to natural disasters, pandemics, war, civil unrest, transportation disruptions, supplier failures, governmental actions or other force majeure events.
14. CONTACT US
If you have any questions regarding this Shipping Policy, please contact us:
TREDONA LLC
Website
Customer Support
Legal Department
Business Address
8206 Louisiana Blvd NE
Ste A #6785
Albuquerque, NM 87113
United States.